Whether you need help logging in, resetting your password or accessing your community are we’re here to help!

You might notice we have just switched over to a brand-new website. Please bear with us whilst we collate some final information.

 

Why might I not be able to log in?

When we switched over to our new website, we added some additional security measures to ensure that our site maintains the highest standard of security in the fast-paced online world.

Unfortunately, this has meant that some customers need to reset their passwords to meet the new security standards and ensure we are keeping their data safe. We apologise for any inconvenience caused by this; the safety of your data is one of our key concerns.

  • Why might I not be able to log in?

    When we switched over to our new website, we added some additional security measures to ensure that our site maintains the highest standard of security in the fast-paced online world.

    Unfortunately, this has meant for some customers to reset their password to meet the new security standards and ensure we are keeping your data safe. We apologise for any inconvenience caused by this; the safety of your data is one of our key concerns.

  • How can I reset my password?

    If you cannot access your account via your normal password, please try to reset your password via saa.co.uk

    This will then send you a password reset email to the email attached to your account - follow the reset instructions in your email to reset your password and log in.   

  • How do I access the community area?

    We’ve improved how you login to our shop and community area websites by introducing a single place to sign in.  This means your two accounts are no longer separate – you don’t need to login to both websites separately, and you now only have one password (the password you use on our shop website).

    If you have any difficulties, or you can’t remember your password, simply reset your password at saa.co.uk

  • Why won't it accept my chosen password?

    As part of our security procedure when you create or reset your password you will need to meet our criteria.

    Your password must contain 1 number, 1 upper-case letter, 1 lower-case letter and 1 special character.

    If you believe you have met this criteria but it still is not accepting your password please try an alternative special character.

  • Why is my account locked and how do I unlock it?

    If you enter your password incorrectly 5 times our system locks your account to protect personal information from external threats.

    To unlock your account please use our customer service team to let us know and we will unlock it safely.